The impact of the BILD PBS coaching programme on changing workplace practice

Professor Edwin Jones1

1BILD, Cardiff, United Kingdom

People with intellectual disabilities are often vulnerable to exclusion, restriction and other human rights breaches because they may present behaviours that challenge services. The impact of Positive Behaviour Support (PBS) has been shown to be effective, but is often compromised when delivered via traditional training. Practice leaders/coaches are better able to shape staff behaviour and implement PBS in practice. This paper reports the views of coaches on the implementation of PBS after attending the BILD PBS coaching programme.

An electronic survey designed to gather information about the coach’s experience and their application of PBS was sent to 122 coaches who had completed the programme over the past 5 years. It comprised 31 items including multiple-choice, free entry text, and 5-point Likert scales question formats. Responses where summarised automatically and nonparametric statistical tests used to analyse the data.

60 completed surveys were returned giving a response rate of 49%. All coaches had worked with staff to implement PBS and 43% had worked with over 100. 91% of coaches had applied at least one element of PBS in practice and 95% said that the training had helped them to support staff to work more effectively. Most coaches believed they had improved their colleagues’ PBS practice and had a positive impact on the lives of people with intellectual disabilities and autism. Other interesting qualitative data will be discussed.

The results indicate that a longitudinal, practice-based approach to developing PBS practice leaders has merit. Encouragingly, most coaches reported high levels of confidence in explaining PBS concepts including to senior managers, which is the key to transferring knowledge into practice and successfully embedding PBS in organisational systems to promote inclusion and quality of life (Bigby and Beadle-Brown, 2016; Bould et al, 2018).


Edwin is Strategic Lead of PBS at Bild and Visiting Professor at the University of South Wales. His interest is in skilling the workforce to provide good community support, improve quality of life and reduce restrictive practices. He has published on Active Support, Practice Leadership and Positive Behaviour Support.