Online FAQs

We are excited to be sharing this journey with you as we take the ASID conference online for the very first time. COVID-19 has thrown many challenges at us all and has taught us to be adaptable and learn new ways of doing things! 

We will continue to share information via email and update the following Q&A.

The Conference Design team thank you in advance for reading this page carefully and please don’t hesitate to contact us with any further questions.

Online Event

Please click play on the video below to view an introduction to the system, through which, you will participate in the conference.

Online conferences make it simple to meet, communicate, learn, and connect when some people are unable to come together physically at an event.

Featuring an online component where the conference content is broadcast allows people to participate from anywhere in the world – in fact, it is likely that you will have the chance to engage with an entirely new global audience of industry colleagues.

Online conferences allow professional development and education to be delivered ‘remotely’, and provide an important opportunity to share and engage with industry colleagues and providers, in a convenient environment.

As an added bonus – there are no travel and accommodation expenses when accessing the conference remotely, meaning the carbon footprint is reduced!

You will be provided with a unique log-in to access presentations and networking online, from the convenience of your office or home.

Online events can feature a range of presentation session formats and networking options. These may include keynote presentations, award presentations, breakout sessions, express oral presentations, and workshops. Typically there will also be LIVE moderated ‘question and answer’ sessions (Q&A).

Some conference sessions will be LIVE and you need to view these presentations at the time they are being broadcast. Other presentations may be pre-recorded for viewing either at the scheduled time or at your leisure over a prescribed period of time. Most conferences will feature a combination of these options.

Time will be allocated for networking online with other delegates and to explore the exhibition and engage directly with industry suppliers.

No, there will be a fee to gain access to and participate in the online conference.

While some costs associated with a physical event are removed when a conference is held online, new costs are incurred for the resources and technology required to produce a streamlined and professional online event.

Yes, you can! When you commence a sponsor meeting in the exhibition, you will be asked if you wish to enable/turn off the recording function. If both parties give consent for the meeting to be recorded you will be permitted to ‘enable recording’ and can also download your conversation afterwards.

Software

If you will be participating in the conference from within your workplace, you will need to ensure that your workplace firewall does not block access to the streaming platforms of the sessions and networking functions. You should check access with your IT department as early as possible as it may take a few days or weeks for your request to be processed.

Below is a list of all the streaming platforms that will be used during the online conference. Your IT department will need to whitelist these programs to enable you to access the online events.

*These are not weblinks and cannot be tested through pasting them into an internet browser

  • AirCast
    • livefeed.aircastcdn.com
    • studio.aircastcdn.com
    • hls.aircastcdn.com
    • live.aircastcdn.com
  • Vimeo
    • player.vimeo.com/log
    • player.vimeo.com/crossdomain.xml
    • av.vimeo.com/crossdomain.xml
    • vimeocdn.com/p/2.1.18/js/player.js
    • vimeocdn.com
    • vimeocdn.com/p/2.1.18/css/player.css
    • player.vimeo.com/play_redirect
    • player.vimeo.com/video/<VIDEO_ID>
  •  Twilio
    • The IP addresses used for Twilio REST APIs are highly dynamic, and span a large range, so it’s impractical to list each of them. Instead we recommend you allow all outbound HTTPS traffic to any *.twilio.com subdomain
  • Vonage
    • https://prov.vonage.com
    • https://ztp.polycom.com
    • https://provisioning.e-connecting.net

Please note: If you are accessing the platform using Google Chrome, then you should experience no issues gaining access to the online conference portal from within your workplace. If the above sites are not whitelisted, then your organisation may block access to the streamed presentations and conference sessions and you will not be able to watch any of the sessions.

If you have any concerns about accessing the online conference portal, please email mail@conferencedesign.com.au

You will not need to download specific software to participate in the event.

We’ll send you a web-link prior to the commencement of the event which gives you access to our online conference system called OnAIR, which is where you’ll watch and participate in the conference.

OnAIR:

  • Works most effectively when using the Google Chrome internet browser.
  • Integrates with Zoom which is fully embedded in a personal and secured environment.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

It is recommended for optimal use of the platform to access the OnAIR portal on a desktop computer or laptop and in Google Chrome.

Click the below image to install Chrome.

You will not need to download specific software to participate in the event. You will be provided with a web-link prior to the commencement of the event to our online conference system called OnAIR.

OnAIR:

  • Designed to be accessed using Google Chrome as the internet browser.
  • Works most effectively on desktop computer or laptop.
  • Provides full online support before and during the event for attendees, speakers, session chairs and exhibitors.

At online exhibitions, delegates can engage one-on-one with sponsors. Sponsor information, downloadable brochures, exhibition opening times, and engagement in ‘instant meetings’ with sponsors are just some of the features available to all delegates via the online platform.

The Networking Hub (referred to as Meeting Hub below) is a feature of the online system which allows you to engage in real-time discussions with other attendees and exchange contact details.

Users can communicate via direct message, live chat, video call, arrange set meetings, and export the contacts they have gathered, at any point throughout the event.

When using the Networking Hub delegates search for attendees, request meetings, and once accepted, engage in video conversations.

Sponsor representatives are also permitted to access the Networking Hub.

Technical Support

This will refresh the portal data and can fix many issues such as:

  • Profile picture not updating
  • Sessions not working or showing an incorrect video
  • Changes made to the timeline that aren’t displaying for the attendee
  • Audio/video issues.

This is generally one of the first steps you should follow if you are experiencing technical difficulties.

Click the below image to enlarge.

Open the page inspector in your browser.

This can be done by:

  • Right-clicking on the page and selecting inspect
  • Pressing F12
  • Pressing Ctrl + Shift + I

A window will open in your browser.

Right-click on the refresh button, found to the left of the URL bar, and select Empty Cache and Hard Reload.

Click the below image to enlarge.

To check these settings have been allowed:

  • Right-click on the padlock icon in the URL bar.
  • Make sure the Microphone and Camera are both set to allow.
  • Changing these will block your browser from using these devices.
  • Clicking on Site Permissions bring you to the full Site Permissions page for the Chrome browser.

Click the below images to enlarge.

Click on the lock icon in the URL bar and then click cookies.

Then in the blocked section allow cookies relating to the OnAIR portal to allow the session to run.

Click the below images to enlarge.

To check this:

  • Right click on the speaker icon (lower right corner).
  • Select open volume mixer.

If there is a dropdown arrow on the device option, it means their computer is using multiple audio devices and the sound might be going through a different device.

 

 

 

 

To disable the other devices right click on the speaker icon again and select open sound settings. In the sound settings select manage sound devices.

Select any device not in use and disable them. Then, close the portal and then re-open it.

Click images to enlarge.

Click images to enlarge.

To check what extensions are currently running in Google Chrome:

  • Select the icon in the top right that looks like three vertical dots.
  • Select More Tools.
  • Select Extensions.

 

 

 

 

 

 

 

In this window, you can check which apps and extensions are currently running in an attendee’s browser.
Certain apps and extensions can block the OnAIR portal and cause issues with video/audio/connecting to sessions (such as ad blockers, pop up blockers, etc.).
Extensions and apps can be turned off by selecting the blue slider icon in the bottom right corner of each app/extension.

 

 

 

 

Registration

A personalised link will be sent to you via email prior to the event. Please check your junk folder if you do not receive the access email and if still not there, please contact mail@conferencedesign.com.au to have it re-sent to you.

Conference registration includes the following:

  • Access to live &/or pre-recorded keynote presentations and concurrent sessions – including live Question & Answer (Q&A) where you can type your questions in the text Q & A and have them addressed during the session.
  • Access to watch presentations for 3 months following the conference at your leisure.
  • Interact with colleagues and industry representatives via the Networking Hub.
  • Visit the online exhibition to meet and chat with industry suppliers.
  • Pre-arranged meetings with delegates, presenters & sponsors through the Networking Hub.
  • Access to a suite of features and tools such as: live Q&A, event notes, contact exchange and downloadable content.

No. All payments need to be received to Conference Design before the online platform link will be sent to you. Full payment of your registration fee is due within 7 days of submitting your registration for the event.

Early registration closes on 1 October 2021.

Program

During sessions, there is a Question & Answer (Q&A) function where you are able to ask presenters questions by typing in the text field.

Questions posted during the session will be moderated by the session chairperson. Only the session chair and presenters will be able to speak or be seen.

Following the sessions, you will have the option to contact the presenter/s through the ‘Networking Hub’ – which is like an online meeting room – with further questions.

The committee considers all Australasian time zones and those of other regions where delegates will be based when creating the program. To check your timezone please click here.

You will be able to change the timezone in the online platform, so that session times reflect your timezone.

The conference will have a mix of live and pre-recorded presentations.

Please get in touch if you would like to know more about this element of your conference – mail@conferencedesign.com.au

Presenting at the Event

Speakers will be sent information on the lead up to the event about the specifics of their presentation.  The detail of this will be determined by the presentation type, whether the session is pre-recorded or live-streamed, and several other factors.

Please contact the Conference Design team at mail@conferencedesign.com.au with any questions.

If you have submitted an abstract and wish to withdraw your submission, please contact mail@conferencedesign.com.au immediately.

For further information and some presenter tips and tricks CLICK HERE

What if I have a question that was not answered here?

Please contact mail@conferencedesign.com.au and one of our team members will be happy to assist you.